Pre-orders

If some of the yarns in your order are on pre-order, your parcel will be prepared and shipped as soon as they arrive at our atelier.

If you prefer split shipping, we recommend placing two separate orders:
– one containing the pre-order yarns
– and one containing the yarns already in stock.

Shipping & Carriers

Order processing time before dispatch: approx. 1–3 days
General delivery timelines:

France

• Mondial Relay: 5–7 days from parcel pickup
• Colissimo: 2–3 days from parcel pickup
  

Europe

• Mondial Relay: 6–7 days from parcel pickup
• Colissimo: 5–7 days from parcel pickup
  

International

• FedEx / Colissimo / Chronopost: 5–7 days from parcel pickup

VAT Information

If your delivery country is outside the European Union: You do not pay French VAT on our online shop (to avoid double taxation).
However, your order may be subject to local import taxes, customs duties, and/or local VAT, depending on the regulations of your country.

These charges will be collected by the carrier upon delivery and remain your responsibility.

This way, you only pay the tax applicable in your own country, and not the 20% French VAT.

Shipping to the United States

• Orders to the USA are shipped from France with FedEx International Economy.
• The usual delivery time is 4–7 business days, depending on the destination.
• Every parcel is fully tracked, and you will receive your tracking link as soon as your order ships.

Customs Update (since August 2025)

The United States has removed its 800 USD duty-free allowance:

All imported parcels are now subject to customs duties and small processing fees, collected directly by FedEx during the customs clearance process (usually online before delivery).

For reference:

• U.S. import duties on wool and knitting yarns are generally 10% to 15% of your order
  (which you then pay instead of 20% French VAT)
  
• FedEx processing fees average 10–15 USD
  

You will receive an email inviting you to pay these additional fees online, or directly at delivery.

We carefully prepare all customs documents to ensure a fast and smooth clearance.
Deliveries usually arrive quickly and without difficulty, and you can track every step with your FedEx tracking number.